This policy explains what data we process when you use the website and the app, why, and what your rights are, in line with Law No. 18-07 of 10 June 2018 on the protection of individuals in the processing of personal data.
The data we process
- Your account: name, email address, phone number, profile (client or driver) and preferred language.
- Your shipments: pickup and delivery addresses, description of the shipment, price, payment method, proof photos and signature, messages exchanged with the driver.
- Drivers: identity documents, driving licence and vehicle papers, and GPS position during missions in progress.
- Online payment: handled by the interbank payment gateway. We neither receive nor store card numbers.
- Your device: a notification identifier to send you push notifications.
Why
To carry out deliveries, compute prices, keep you informed of their progress, pay drivers, handle disputes and keep the platform safe. We do not sell your data.
Who can see it
A shipment's driver sees the information the mission needs once they have accepted it. The shared tracking link shows no phone number or price. Our team accesses data for support, driver checks and disputes.
How long we keep it
Data is kept as long as the service and our legal and accounting obligations require, then deleted or anonymised. The tracking link expires 48 hours after the delivery ends.
Your rights
You can ask to access, correct or delete your data, and object to its processing, by writing to us from the Contact page.